City of Ionia

Dial-A-Ride: (616) 527-4000

For Dial-A-Ride Service, Phone (616) 527-4000. Ionia Dial-A-Ride is a public transportation service. We provide demand response transportation for Community Events, Education, Employment, Enhanced Mobility for Independent Living, Recreation, Retail and Services.

Meet the Director of Transportation

Heidi Wenzel, Director of TransportationHeidi Wenzel was appointed Director of Transportation for the City of Ionia on November 6, 2013. Prior to her appointment, she was a member of the City finance department.

Heidi graduated from Belding High School, received her Marketing/Management Bachelor's degree from Hillsdale College, and her Masters of Business Administration in Finance through Davenport University.

Current Responsibilities
The Department of Transportation I-DART Dial-A-Ride services the City of Ionia and South business district, providing a reserved and on-demand response. As the director, Heidi oversees daily operations as well as manages the budget, grants, and reporting requirements through the Michigan Department of Transportation.

Monday - Friday, 6:30 a.m. - 4:45 p.m.
Saturday, 9:00 a.m - 12:45 p.m.

Contact Heidi Wenzel
Phone (616) 523-0144 (Direct Line)
Fax (616) 523-0178

Service Priority

Priority 1 - Daily Time Calls
Rides reserved for the same passenger, same time, and same origin.

Priority 2 - 24 Hour Calls
Rides reserved 24 hours in advance.

Priority 3 - Reserved Rides
Rides reserved at least one hour in advance.

Priority 4 - On Demand
Rides reserved less than one hour in advance.

It is the policy of Ionia Area Dial-A-Ride to make sure that the needs of Wheelchair, Daily Time Calls, 24 Hour, And Reserved Rides be fully administered before addressing the needs of the Priority 4, On Demand passenger calls.

Rules for Riding on Public Transportation

Our goal is to provide safety, comfort and satisfaction for our customers. In order to better serve you, we ask that you adhere to the rules and regulations set forth for using the City of Ionia Public Transportation System. If you have questions or comments, please call (616) 527-4000. We hope your trip is a pleasant one.

Ionia Dial-A-Ride (I-DART) Rules Are As Follows:

  • All service animals are allowed on vehicles with passengers. Animals not used as an ADA service animal are permitted only if the animal is transported in a suitable carrier. The carrier must be placed in the passenger's lap to secure the carrier. Please read our Service Animal Policy (download below).
  • Carry on bags are limited to four bags, two placed on your lap and two on the floor between your feet.
  • Do not stand forward of the yellow line indicated on the floor of I-DART vehicles.
  • Drivers do not carry change and credit for future rides is not provided.
  • Remain seated until the vehicle comes to a complete stop.
  • Shoes and shirts are required.
  • Please read our Portable Oxygen Tank and Respirator Policy (download below).
The Following Are Prohibited On I-DART Vehicles:

  • Use of radios, CD players, or other sound-producing devices without the use of personal headphones
  • Bicycles
  • Eating, drinking, or smoking
  • Explosive materials
  • Firearms or weapons of any kind
  • Possession or use of alcohol or illegal substances
  • Wearing Skates
  • Any act prohibited by law
Disruptive Behavior, Including, But Not Limited To Are Prohibited On I-Dart Vehicles:

  • Any actions which may interfere with or disrupt the operators or customers
  • Fighting, mock fighting, or roughhousing
  • Obscene, threatening, inciting, or insulting language or gestures
  • Running, yelling, or throwing objects
  • Spitting, littering, picking trash from receptacles
  • Standing, sitting or walking in a way that inconveniences, obstructs or interferes with others (for example, blocking doors, feet on seats, etc.)
  • Vandalism or graffiti
Non-compliance of the preceding rules may result in the passenger not being allowed to utilize I-DART, a Public Transportation System.

I-DART services are provided in accordance with Title VI, without discrimination based on race, color, national origin, or other prohibited basis. Read I-DART's: Title VI statement (download below).

I-Dart services are provided in accordance with ADA standards. Read I-DART's ADA Policy (download below).

No Show Policy

No Show
Scheduling a ride and then not boarding the bus after the driver 1) stops, 2) waits for two minutes after arriving at the pickup location, and 3) honks several times during the two-minute waiting period.
Cancel a scheduled ride, whether same day or reoccurring, within 30 minutes of your scheduled pickup time by calling into Dispatch at 616-527-4000 option 1.
If you call for a same day pick up that is scheduled within the 30 minute time frame and you cancel prior to the driver being in route to the pickup, you will not be considered a no show.
If a rider is a no show:

  1. 1st no show the rider will be reminded to please notify dispatch of cancelations at least 30 minutes prior to scheduled pick up.
  2. 2nd no show the rider will be reminded to please notify dispatch of cancelations at least 30 minutes prior to scheduled pick up.
  3. 3rd no show the rider will be taken off the reoccurring schedule for two weeks.
  4. 5th no show the rider will only be allowed to schedule same day trips.
  5. 7th no show the rider will be suspended for 1 week.
  6. 8th no show the rider will be suspended for 2 weeks.
  7. Subsequent no shows will be addressed by the Director.

Appealing No Show & Suspensions
Contact Ionia Dial-A-Ride Director in writing to appeal a no show record and/or suspension. Mail appeals to: Ionia Dial-A-Ride, Attention: Director, 251 E Adams St, Ionia, MI 48846. Or email to:

Student Transportation

Ionia Dial-aRide provides student transportation.Affordable and safe student transportation, convenience for families, multi-year recipient for "Award of Excellence for Vehicle Maintenance" presented by Michigan Department of Transportation.

Ionia Dial-A-Ride policies and procedures help to ensure children's safety. We have professional and trained drivers.

I-DART is a public transportation system and provides open door transportation to the general public. Routes and riders are scheduled according to efficiency. Please remember that IDART cannot designate a route specifically for student riders only.

Was There a Problem With Our Service?

We want to continually improve our Dial-A-Ride services so that we can better serve you and the community. If you experienced a problem with Dial-A-Ride, please let us know. Download complaint forms here, and then return them to our office.

About Ionia Dial-A-Ride (I-DART)

Ionia Dial-A-Ride (I-DART) operates Monday - Friday, 6:00 a.m. - 4:45 p.m. and Saturday hours from: 9 a.m. - 1:00 p.m. Call: 527-4000 to schedule Dial-A-Ride service. The Dial-A-Ride facility building is located at 251 E. Adams Street, Ionia, MI 48846.

Public Transportation of the City of Ionia, was established in 1980. Dial-A-Ride (I-DART) is a shared ride, demand-response public transportation service. The intent of the shared ride system is for patrons to call for a ride and then share the ride with others who are grouped with them along the routes to their destinations.

Transportation affects all aspects of a person’s life. Mobility affects the way we live and how effectively we can use community services and participate in community activities. I-DART operates a fleet of nine service vehicles, all nine vehicles are equipped with wheelchair lifts and comply with all related ADA Policies.

I-DART is funded through state and federal transportation programs, a millage, local and fare box revenues.

I-DART services are provided in accordance with Title VI, without discrimination based on race, color, national origin, or other prohibited basis. Read I-DART's Title VI Plan.

Purchase Dial-A-Ride Fares

For Dial-A-Ride service, phone 527-4000. Dial-A-Ride fares can be purchased per Single Ride (One Way Trip), or for reduced rates on Punch Cards, each containing ten (10) Single Rides. Punch Cards are available for purchase at the Dial-A-Ride office or by requesting (in advance) for a card to be purchased at your pick-up location.

View and download Dial-A-Ride Rates and pay for Dial-A-Ride fares online at the links below.

Service Area

City of Ionia

  • All areas located inside City of Ionia limits
Berlin Township

  • South on M-66 to Sprague Road
  • West on Tuttle Road to Harwood Road
  • North on Harwood Road to Riverside Drive
  • East on Riverside Drive to M-66
  • North on M-66 to city limits of Ionia
  • South Business District (download approximate times below)
Ionia Township, North of River

  • North on M-66 to Parmeter Road
  • East on Parmeter Road to Jefferson Road
  • South on Jefferson Road to Welch Road
  • East on Welch Road to Prairie Creek Road
  • Prairie Creek Road to M-21
  • East on M-21 to Stage Road
  • South on Stage Road to city limits of Ionia
Ionia Township, South of River

  • Kelsey Highway South to Tuttle Road
  • West on Tuttle Road to M-66
  • South on M-66 to the city limits of Ionia
Easton Township

  • North on M-66 to Dildine Road
  • West on Dildine Road to Graff Road
  • North on Graff Road to Ellison Road
  • West on Ellison Road to Johnson Road
  • South on Johnson Road to M-21
  • East on M-21 to South Bellamy Road, (West Main St.) back to city limits of Ionia
Orange Township

  • South on M-66 from Sprague Road to David Highway
  • East on David Highway to Kelsey Highway
  • North on Kelsey Highway to Townsend Road
Note about Service Areas

Service areas not listed above for Berlin, Ionia, and Easton Townships will require a 24-hour notification for service. Orange Township service area is limited only to the area listed above. If you have questions regarding the above service area descriptions, please call (616) 527-4000.

Extended Routes to Other Municipalities

No other route services are available at this time. Please check back from time to time.

Passenger Tips

Ionia Dial-a-Ride BusNote Our Peak Hours. Peak hours are the times Dial-A-Ride is the busiest picking up our customers, therefore wait times increase. Our peak hours are 7:00 a.m. - 9:00 a.m. and 2:30 p.m. - 4:00 p.m. To minimize your wait time we recommend you schedule your rides from September to mid-June in advance or off peak hours if you can.

Plan Your Trip. Reserve your ride, if possible, one hour in advance. Let us know what time you have to be at your destination. We recommend reserving your rides 24 hours in advance if possible. Call Dial-A-Ride: (616) 527-4000.

Please Be Ready. We don’t want to miss you! Please be ready 15 minutes before your scheduled time call as pick-up times may vary due to cancellations.

Have Correct Fare. When boarding the bus, please have correct change. Drivers do not carry change and cannot provide credits for future rides.

Don't Be a "No Show". Please be courteous to us and other customers that share your ride. If your plans change, please call us at least 30 minutes in advance to cancel your ride. To get our customers to their destinations on time, drivers only wait approximately two minutes at each pick-up before calling a customer a "No Show".

Senior / Disability Services

Ionia Dial-A-Ride:

  • Has professional and trained drivers in passenger assistance techniques to assist our customers with special needs
  • Offers convenient curbside service
  • Offers priority seating for senior citizens and persons with disabilities
  • Offers reduced passenger fares for seniors and persons with disabilities (must present Dial-A-Ride eligibility card)
  • Offers Senior Hour Monday-Friday from 10:00AM - 11:00AM and 1:00PM-2:00PM and Saturday 10:30AM-11:30AM so seniors can ride for $1.00 on a one way trip.
  • Operates a fleet of 9 service vehicles, all 9 vehicles are equipped with wheelchair lifts and comply with all related ADA regulations
  • Provides free rides for attendants assisting persons with disabilities
  • Provides mobility for the growing elderly population by providing transportation to medical appointments, shopping, and recreational needs
Reduced Fare

To apply for a reduced fare, fill out and return our Certificate of Eligibility Application (download below) and return to our business office. Upon receipt and approval of your application, we will send you an eligibility card. Please present this card to our drivers when boarding the bus to receive your reduced fare.

City Calendar

City of Ionia City Calendar

114 North Kidd Street Map
Post Office Box 496
Ionia, Michigan 48846
Phone 616-527-4170

Fax 616-527-0810

Business Hours:
Monday - Friday, 8:00a - 4:00p
(Holiday exception)


For local news and information,
tune to WION AM 1430/FM 92.7
or read the Ionia Sentinel-Standard