For Dial-A-Ride Service, Phone (616) 527-4000. Ionia Dial-A-Ride is a public transportation service. We provide demand response transportation for Community Events, Education, Employment, Enhanced Mobility for Independent Living, Recreation, Retail and Services.
Heidi Wenzel was appointed Director of Transportation for the City of Ionia on November 6, 2013. Prior to her appointment, she was a member of the City finance department.
Heidi graduated from Belding High School, received her Marketing/Management Bachelor's degree from Hillsdale College, and her Masters of Business Administration in Finance through Davenport University.
The Department of Transportation I-DART Dial-A-Ride services the City of Ionia and South business district, providing a reserved and on-demand response. As the director, Heidi oversees daily operations as well as manages the budget, grants, and reporting requirements through the Michigan Department of Transportation.
Monday - Friday, 6:30 a.m. - 4:45 p.m.
Saturday, 9:00 a.m - 12:45 p.m.
Contact Heidi Wenzel
Phone (616) 523-0144 (Direct Line)
Fax (616) 523-0178
Priority 1 - Daily Time Calls
Rides reserved for the same passenger, same time, and same origin.
Priority 2 - 24 Hour Calls
Rides reserved 24 hours in advance.
Priority 3 - Reserved Rides
Rides reserved at least one hour in advance.
Priority 4 - On Demand
Rides reserved less than one hour in advance.
It is the policy of Ionia Area Dial-A-Ride to make sure that the needs of Wheelchair, Daily Time Calls, 24 Hour, And Reserved Rides be fully administered before addressing the needs of the Priority 4, On Demand passenger calls.
Our goal is to provide safety, comfort and satisfaction for our customers. In order to better serve you, we ask that you adhere to the rules and regulations set forth for using the City of Ionia Public Transportation System. If you have questions or comments, please call (616) 527-4000. We hope your trip is a pleasant one.
Ionia Dial-A-Ride (I-DART) Rules Are As Follows:
Scheduling a ride and then not boarding the bus after the driver 1) stops, 2) waits for two minutes after arriving at the pickup location, and 3) honks several times during the two-minute waiting period.
Cancel a scheduled ride, whether same day or reoccurring, within 30 minutes of your scheduled pickup time by calling into Dispatch at 616-527-4000 option 1.
If you call for a same day pick up that is scheduled within the 30 minute time frame and you cancel prior to the driver being in route to the pickup, you will not be considered a no show.
If a rider is a no show:
Download a File:
No Show Policy Document (PDF)
Affordable and safe student transportation, convenience for families, multi-year recipient for "Award of Excellence for Vehicle Maintenance" presented by Michigan Department of Transportation.
Ionia Dial-A-Ride policies and procedures help to ensure children's safety. We have professional and trained drivers.
I-DART is a public transportation system and provides open door transportation to the general public. Routes and riders are scheduled according to efficiency. Please remember that IDART cannot designate a route specifically for student riders only.
We want to continually improve our Dial-A-Ride services so that we can better serve you and the community. If you experienced a problem with Dial-A-Ride, please let us know. Download complaint forms here, and then return them to our office.
Ionia Dial-A-Ride (I-DART) operates Monday - Friday, 6:00 a.m. - 4:45 p.m. and Saturday hours from: 9 a.m. - 1:00 p.m. Call: 527-4000 to schedule Dial-A-Ride service. The Dial-A-Ride facility building is located at 251 E. Adams Street, Ionia, MI 48846.
Public Transportation of the City of Ionia, was established in 1980. Dial-A-Ride (I-DART) is a shared ride, demand-response public transportation service. The intent of the shared ride system is for patrons to call for a ride and then share the ride with others who are grouped with them along the routes to their destinations.
Transportation affects all aspects of a person’s life. Mobility affects the way we live and how effectively we can use community services and participate in community activities. I-DART operates a fleet of nine service vehicles, seven of which are equipped with wheelchair lifts and comply with all related ADA Policy.
I-DART is funded through state and federal transportation programs, a millage, local and fare box revenues.
I-DART services are provided in accordance with Title VI, without discrimination based on race, color, national origin, or other prohibited basis. Read I-DART's Title VI Plan.
For Dial-A-Ride service, phone 527-4000. Dial-A-Ride fares can be purchased per Single Ride (One Way Trip), or for reduced rates on Punch Cards, each containing ten (10) Single Rides. Punch Cards are available for purchase at the Dial-A-Ride office or by requesting (in advance) for a card to be purchased at your pick-up location.
View and download Dial-A-Ride Rates and pay for Dial-A-Ride fares online at the links below.
Download a File:
Pay For Dial-A-Ride Online
City of Ionia
Note Our Peak Hours. Peak hours are the times Dial-A-Ride is the busiest picking up our customers, therefore wait times increase. Our peak hours are 7:00 a.m. - 9:00 a.m. and 2:30 p.m. - 4:00 p.m. To minimize your wait time we recommend you schedule your rides from September to mid-June in advance or off peak hours if you can.
Plan Your Trip. Reserve your ride, if possible, one hour in advance. Let us know what time you have to be at your destination. We recommend reserving your rides 24 hours in advance if possible. Call Dial-A-Ride: (616) 527-4000.
Please Be Ready. We don’t want to miss you! Please be ready 15 minutes before your scheduled time call as pick-up times may vary due to cancellations.
Have Correct Fare. When boarding the bus, please have correct change. Drivers do not carry change and cannot provide credits for future rides.
Don't Be a "No Show". Please be courteous to us and other customers that share your ride. If your plans change, please call us at least 30 minutes in advance to cancel your ride. To get our customers to their destinations on time, drivers only wait approximately two minutes at each pick-up before calling a customer a "No Show".
Download a File:
Certificate of Eligibility Application, Reduced Fare